Shipping & Returns

Shipping:

  • All products are shipped from our studio and will be processed and dispatched within 48 hours. 
  • All products will be shipped and tracked using Australia Post tracking. Please allow 5 to 10 days for your order to arrive. 
  • United By Wool currently only ships orders within Australia. 

 

Returns & Exchange:

  • We want our customers to have the best possible experience, we have selected products of the highest quality. We are unable to refund for change of mind.
  • Our return policy lasts 10 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must be in the original packaging and also with swing tags attached.
  • Please do not send your purchase back to the manufacturer.
  • Please email info@unitedbywool.com.au and we will send you a form with return and exchange instructions.
  • United By Wool takes responsibility for the shipping costs associated with returning incorrect or defective items only. All other shipping costs associated with the return and/or exchange of items is considered the responsibility of the customer.
  • Please use an Australia Post bag, with a tracking number when sending back items. Then email us the tracking number, so we know the items are on their way. 
  • In the event of an exchange request, we will do our best but it may depend on stock availability. 
  • Unfortunately, there is no exchange or return on sale items.